Our standard MOQ is 500 units per Model. However, we understand the need for flexibility, especially for new partnerships or sample orders. We are open to discussing lower quantities for initial trial orders.

T/T (Bank Transfer): 30% deposit, 70% balance against copy of Bill of Lading. L/C (Letter of Credit): Acceptable at sight for reputable banks. Other terms (e.g. PayPal) can be discussed for smaller sample orders.

Our standard lead time is 25–35 days after order confirmation and receipt of deposit. This may vary depending on order quantity, customization complexity, and current production schedule.

We ship to North America, Europe, Australia, the Middle East, Africa, and Asia. We handle all necessary export documentation and have experience with the specific certification requirements of these regions.

Yes, we encourage sample orders to verify quality and suitability. Samples are available for a fee, which is generally credited against your future bulk order. Shipping costs are borne by the client.

Incoming QC: all materials inspected upon arrival. In-Process QC: multiple checkpoints monitoring assembly, functionality, and safety. Pre-Shipment Inspection: every batch undergoes rigorous final inspection for performance, safety, leakage, insulation, and aesthetics.

Standard 12 to 24-month warranty from the date of shipment, covering defects in materials and workmanship under normal use. Our after-sales team will guide you through any claim process.

Any complaint is logged and acknowledged within 24 hours. Our technical team investigates the issue, then provides a solution which may include replacement parts, technical guidance, or product replacement.

Yes — technical manuals, troubleshooting guides, high-resolution product images, specification sheets, brochures, and video content are all available to assist your sales and marketing efforts.